Refund Policy

Last Updated: [Insert last reviewed/updated date]

Overview

Online Notary Center is committed to a fair and transparent refund process. Because our service involves commissioned notaries, secure technology infrastructure, and identity verification processing, refunds are issued under the circumstances described below.

[Insert verified refund policy overview — describe the general refund posture of the business.]

What's Covered

[Insert verified legal copy — describe the circumstances under which a refund may be issued, for example: a technical failure that prevented the notarization session from completing, a notary error that rendered the document defective, or a billing error. Do not invent or overstate refund eligibility.]

What's Not Covered

[Insert verified legal copy — describe non-refundable situations, for example: sessions that completed successfully, identity verification fees once the verification process has been initiated, or situations where the signer was unable to pass identity verification due to their own information.]

Business Premium and Subscription Fees

[Insert verified legal copy — describe refund policy for monthly or annual subscription fees, including pro-ration policy if any, or a clear statement that subscription fees are non-refundable after [X] days.]

How to Request a Refund

To request a refund, contact our support team with your session ID or order number:

Email: [email protected]
Phone: (800) 809-7019 — Monday–Friday, 8:30 AM–4:00 PM PST

Please include your name, email address, session or order ID, and a brief description of the issue.

Refund Timeline

[Insert verified copy — describe how long refund review takes and how long after approval the credit appears on the customer's payment method.]

Exceptions

[Insert verified legal copy — note any categorical exceptions or special circumstances that may override the standard policy.]